Terms and Conditions

1. General Information
All products are handmade and crafted with care by the shop owner. Orders are fulfilled within 2 to 4 working days from the date of purchase. Larger orders may require additional time; for substantial or custom orders (e.g., event-themed items for hotels and restaurants), please contact us in advance at [email protected].

The shop is located at https://witchycraft.co.uk/.

2. Payments
Payments are processed securely through PayPal. You do not need a PayPal account to complete your purchase; major debit and credit cards are also accepted via PayPal’s checkout system.

3. Delivery
Products are dispatched to the address provided during checkout. Delivery times may vary depending on the size of the order.

4. Returns
You have the right to return unused items within 14 days of delivery, provided they are in their original condition and suitable for resale.

Items made to order, including custom sizes, colors, or designs, are non-refundable unless faulty, in accordance with UK law.

5. Returns Process
To request a return, please email [email protected] with your order details. No formal return form is required. Returns should be sent to the following address:
53 Limes Avenue, Carshalton, SM5 2AA.

6. Contact
For any inquiries, custom orders, or further assistance, please email [email protected].

7. Legal Compliance
This shop operates in accordance with UK consumer law, including the Consumer Contracts Regulations 2013.

Note: By placing an order, you agree to these Terms and Conditions.